1. Processing Time

All orders are prepared and packed with care within 2–4 business days after payment confirmation.
Some items are made to order to ensure the best quality.

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2. Delivery Time

• UK Ready Stock: 5–7 business days

• International Orders: 10–18 business days

• Pre-order Items: 15-20 business days

Shipping times may vary slightly depending on customs or seasonal delays.

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3. Shipping Fees

UK Delivery

• UK Standard Shipping: Free for all dress orders
  Please note: Accessories-only orders are not eligible for free shipping. Standard delivery charge (£4.99) will apply to accessory-only purchases.
  Orders are processed within 2–4 business days and delivered via tracked service.

• Express Delivery: £6.99 for 1–2 business days (Evri or Royal Mail Tracked).

International Delivery

• Europe – £9.99 (5–10 business days)

• USA & Canada – £12.99 (7–14 business days)

• Rest of World – £14.99 (10–16 business days)

• FREE international shipping on orders over £100.

Please note that delivery times may vary depending on location. Customers are responsible for any customs or import duties.

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4. Exchanges

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos.
We’ll arrange a replacement or full refund at no extra cost.

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5. Lost or Delayed Packages

If your order doesn’t arrive within 30 days, please contact us for assistance or refund options.

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6. Note

Some dresses are made to order and shipped directly from our overseas studio.
We always aim to deliver your order as quickly and smoothly as possible.

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7. Contact Us

For any questions regarding delivery, please reach out to us:
matchly.wonderland@gmail.com

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We’re always happy to help.